When you a call plumber to come fix a plumbing problem, it's important to know how to make the most of that service call. Proper interaction ensures the plumbing job is done efficiently and to your satisfaction. Here's how to make sure that your interaction with your plumber during a service call is beneficial for both parties.
Set Clear Expectations
While you've probably already explained your plumbing problem to the office when you scheduled your appointment, it's a good idea for your plumber to directly hear your explanation of the issue that they are there to fix.
Your plumber can get to the root cause of your plumbing issue faster with more specific and detailed information. For example, instead of just saying "the sink is leaking," you might say, "the sink in the master bathroom has been dripping continuously for three days." This level of detail can significantly reduce their diagnostic time and plumbers get paid by the hour.
Respect Their Time and Expertise
Remember that plumbers have a schedule to adhere to. While they're in your home, they're committed to fixing your problem. It's important to respect their time and allow them to work.
This doesn't mean that you can't ask questions or express concerns, but try not to hover or interrupt continuously. This will help them concentrate and finish your job faster.
We actually appreciate your input when it's needed. Occasionally we may have a question for you, such as where your water shut-off valve is located if we need to replace a pipe or whether your home runs on sewer or septic.
Provide A Comfortable Working Environment
Ensure the work area is accessible and free from obstacles. If the issue is under the sink, then make sure the under-sink area is cleared out. If it's a bathroom problem, make sure the area is clean.
If you've got dogs that be a handful, try to make sure they are out of the way. This not only ensures that your plumber can work efficiently, but it also shows respect for their profession.
You Can Ask Questions But Choose the Right Moment
Curiosity is natural, especially when it concerns our homes. It's perfectly acceptable to ask your plumber questions regarding the repair or service they are providing. But be sure to choose a moment when they aren't deeply engrossed in their task. Waiting for a pause or lull can ensure you get a thorough answer without hindering their work.
You may be tempted to stand around and watch the plumber work. But keep in mind that a lot of plumbing problems are complex and require concentration on the plumber’s part to properly determine what’s wrong and how to fix it. Limiting distractions allows us to perform our work more effectively.
Discuss Fees and Costs Upfront
Financial matters can sometimes be a point of contention. It's always a good idea to discuss fees and potential additional costs upfront to make sure everyone is on the same page and there are no surprises. This can prevent misunderstandings later on. If you're uncertain about any charges, don’t hesitate to clarify.
Provide Feedback
After the service call, take a moment to give feedback. If you're satisfied with our service, express your appreciation. Plumbers, like all professionals, appreciate knowing when they've done a good job.
On the other hand, if there was something that you weren't pleased with, it's essential to communicate this as well. Constructive feedback can help us improve our plumbing services in the future.
Interacting with your plumber during a service call is all about effective communication and mutual respect. By following these tips, you can ensure a smooth and productive service call that leaves both parties satisfied. A good relationship with a plumber you can trust will provide years of reliable service and peace of mind for all of your home's plumbing needs.
At United Plumbing, our staff is friendly, courteous, and wants to help in any way we can. Call us today.